If you are receiving an error message when you attempt to sign in or use your password to make changes to your account settings, please review the following troubleshooting.
Email Address/Password Issue
If your password auto-populates for you, try typing the password in manually. If that doesn't work, click here to enter your registered email address and we will send you a password reset email.
Blocked and Refunded
We take security very seriously at BB People Meet. Unfortunately, that means that sometimes members are mistakenly blocked and refunded. If you're a paid subscriber, check your financial account to see if we've returned your subscription charge. If a mistake has been made on our part, please contact us immediately so we can make it right.
Some other possibilities:
- If you are copying and pasting your password into the password field, be sure you did not copy a blank space before or after the password.
- If your email address is not recognized in the Forgot Password field, make sure you are entering the email address associated with your BB People Meet account. If you have multiple BB People Meet accounts, make sure you enter the right one.
- If you're sure you have the right email address, and it's not being accepted, there may be a larger issue to address. Contact us, and we'll get it taken care of as quickly as possible.
Still Not Working - Contact Us
Access our Help Desk and submit a request through our Contact Us form.
To help us find your account, make sure to include in your message your full name, email address, username, and ZIP code, along with a description of what happens when you try to sign in, including any error messages.